Policy
Hello to all, We would like to remind our customers and to the people who would like to join our co-op ;
If you live in a house we need you to have a cooler available for us on delivery day if delivery will be late at night or early morning or you will not be home at the time of delivery for conveinence for both of us. Regarding delivery time,we would like to state that we cannot tailor delivery time for each customer,this is impossible. Delivery time is never exactly the same every week. For anyone who is a new customer or wondering how our delivery schedule works, its based on our customer route , we deliver from early morning up untill late night usually past 12am. If you do not feel comfortable leaving a cooler out if your delivery will be late at night or early morning or you will not be home at the time we will be delivering, then we would like to warn that our co-op will probally not please you. Again,If you live in a house or an apt where you have area for a cooler,please supply us one. We also do not do custom delivery timing.
For anyone who is a new customer or wondering how our delivery schedule works, its based on our customer route , we deliver from early morning up untill late night usually past 12am.
If you do not feel comfortable leaving a cooler out if your delivery will be late at night or early morning or you will not be home at the time we will be delivering, then we would like to warn that our co-op will probally not please you and we advise to not place an order.
Cancellations - Cancellations should be made before confirmation email is received . After we send out the order confirmation email,orders are placed and picked up without any prepayment.
Minimum Order - We have a minimum order amount of $15.00 (or depending on where you live)
Payment - Payment is on delivery. Cash only .
Delivery Day - We would like to ask of you to make sure the phone numbers you have supplied under your details on sign up are phone numbers that we can reach you directly at.We need all customers to be available to answer their phone on delivery day.Thank you.Sincerely,Udder Milk Creamery Co-Op